You run the operation. You just don’t have anyone to run it by.

The delivery, the team, the number — it all runs through you, and you answer to the owner. Nobody inside the company sits where you sit.

Request an Introduction

Report to the owner, with managers reporting to you? That’s the seat — title or not. Director of Operations, VP of Operations, integrator, second-in-command: if the operation runs through you and the owner is who you answer to, you’re in the right room.

What it is

A peer group for the people who run MSPs day to day. A room of non-competing operations leaders at companies your size — working through the operational problems you can’t talk through anywhere else, because nobody inside your own company sits where you sit.

Why it matters

You’ll figure most of this out on your own eventually. The point of the room is to get you there faster — other operations leaders who’ve already solved the thing you’re stuck on, real numbers from comparable businesses, and a coach who’s run operations himself. That combination compresses years of trial-and-error into months.

Who’s in the room

Non-competing operations leaders at MSPs running roughly $7M–$14M in revenue — so the problems are comparable and the benchmarking is honest. A group of 8–10, and no two members compete.

How it runs

  • 10 remote meetings a year, 60 minutes each
  • 2 in-person meetings a year, 2 full days each
  • Across the year, that’s ten hours on video and four days in the room
  • Access to RTP, our financial benchmarking platform — actual peer numbers, not anonymized benchmarks
  • The same financial review process the owner groups run
  • Coached by an MSP operator who’s run operations himself — not a facilitator running an agenda

What you work on

  • Tactical problem-solving across every operational discipline
  • Aligning service delivery and operations with the owner’s vision
  • Leadership development — most people grow into this seat and have to build the same skills in their teams
  • Compensation structures, performance metrics, process optimization
  • The financials and the data points that actually move the business

The part worth showing the owner

A business that doesn’t run through one person is worth more, and easier to step back from — and it gets built by developing the person who runs it day to day. That’s what this room does, and faster than getting there alone.

Request an Introduction

Tell us a little about you. We’ll be in touch.